At Chalkline, we take great pride in the support that we provide for our clients. Communicating with the IT service desk has a legacy of being a daunting experience that many would rather avoid – we are striving to change this perception with our service desk and remote technical support.
We operate a fully managed service desk that offers 1st, 2nd and 3rd line technical support with highly-skilled individuals, meaning that no matter the issue you experience, we have a member of the team with the knowledge, experience and capability to put you at ease and find a solution.
Remote technical support is a valuable lifeline to many businesses, enabling them to address issues quickly and cost-effectively. Remote support offers a level of immediacy, resulting in less downtime and impact on productivity and profitability; businesses also benefit from the advanced tools that IT firms have to leverage.
Remote support gives our support desk team the ability to access our client’s computers from our offices, allowing them convenient, quick access to our clients, regardless of their location.
Our level of technical support has led to us having the ability to fix 99% of faults remotely. This method of problem-solving is extremely secure; all sessions are encrypted with AES-256 encryption while two-factor authentication is configured for our team to keep systems secure. Further to this, all sessions are audited and recorded for enhanced security.
Many users do find the experience of remote support surreal in the first instance, but there is nothing to be concerned about. Before remote support sessions begin, all users will receive a consent prompt before we gain access to computers, and users have the ability to end the session at any time.