Our IT support offering from our service desk will ensure that any IT issues you experience, won’t hold you back or hinder your business.
If you aren’t immersed in the world of IT all day, every day, it’s natural to feel concerned if issues arise. Whether that’s encountering problems from software, hardware or unfamiliar users, our service desk can offer an unrivalled level of outsourced IT support, from a friendly team of IT experts, whose job is to make you feel comfortable with the situation that they will have in hand.
We have invested heavily in leading, proactive IT support software that monitors your network and rectifies any potential issues before they raise flags for users.
Our dedicated support desk is based on the ITIL (Information Technology Infrastructure Library) principles. This is a detailed framework that ensures IT providers align their services with the needs of a business.
This framework underpins our IT support offering. Our technical experts are on hand, and aim to resolve your query immediately; in the instance that this can’t be done, we have 2nd and 3rd line escalation processes that will investigate your issue further and ensure it is resolved within your agreed SLA.
Customer service is the very DNA that this business was built upon and we pride ourselves on maintaining a customer-centric approach throughout our IT support too.
‘The Managed service offering from Chalkline really does go above and beyond and we consider the relationship a true partnership. They have taken the time to understand our business and offer advice at all levels of engagement.’ – Way to Blue
The nature of our business and our comprehensive understanding of the IT and cloud computing sector means that we are well qualified to support clients from across the country.
Being an IT business within close proximity to London, we are well equipped to deal with the fast-paced nature of firms that operate in the capital. We deliver outsourced IT support to a range of businesses in London in sectors that include, financial services, legal services, media, professional services and recruitment.