Chalkline takes great pride in the support service we offer to our clients. We understand that the service we provide underpins your business and this is something that we take very seriously. All the business owners come from a Customer Service background and delivering world class support is at the very heart of our business.
We all expect IT to just work (and most of the time it will), however when this isn’t the case it’s important that you can rely on a company that truly has your best interests at heart. Whether it’s an issue with software, hardware or unfamiliarity of the user – we will ensure that our service allows your company to run as seamlessly as possible.
We have invested heavily to maintain our high level of service through a proactive monitoring tool that sits on your network to rectify any issues that maybe present – even before your users are aware of them! We have a dedicated support desk based on the principles of ITIL with a team of technical experts who can assist and try to resolve your query immediately. If your call cannot be resolved then we have 2nd and 3rd line escalation who will investigate the issue further and resolve within your agreed SLA.
Customer Service is the very DNA that this business is built upon.