A few years ago, I worked for a Local Authority ICT department. I think it’s fair to say that whenever the word ‘Project’ was used, the resources team was always overcome by an overwhelming feeling of apprehension!
As much as we’d like to be able to deal with all issues ourselves, sometimes this is not possible and so we need to pass it to a more senior colleague to assist.
From monitoring to end user remote support, we have a myriad of tools that we use on a daily basis to provide the best possible support to our clients across the globe. While our clients may never see some of these tools, they are critical in keeping their systems running quickly, efficiently & securely.
I joined Chalkline about six weeks ago now and I thought it would be interesting to document my experience and how I have been welcomed into the Chalkline family.
Data is in the mind (hopefully) of all businesses around the world. The ability to analyse your data, define trends and make informed business decisions based on actual, real and relevant data. It is literally revolutionising the way businesses function today.
We all use Skype for Business (SfB), right? For those of you that don’t know what SfB is, it’s the instant communication element of Office 365. It’s chat, calling, conferencing, video, sharing all bundled into one application. It really is an amazing product!
For those of you who don’t know, DocuSign is an electronic signature tool. It is used to complete approvals and agreements in a matter of minutes rather than days – from any device, in any location.
One of our clients called us recently as they had a flood in their server room and there had been serious hardware damage. They share the building with a few other companies and also share the server room which was in the basement of the building.
As part of our continuous drive for quality and security, Chalkline is proud to have been certified compliant with the ISO 9001:2015 and ISO 27001:2013 standard for the delivery of consultancy, design, installation and support of IT systems.
To achieve the certifications, Chalkline’s compliance was validated by an independent auditor after demonstrating an ongoing and methodical approach to our internal processes, managing and protecting company and customer data.
About 4 weeks ago, one of our clients who shall remain anonymous called us in a panic. During the night, they had been burgled and their 4 laptops which were key to the running of their business had been stolen.