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As much as we'd like to be able to deal with all issues ourselves, sometimes this is not possible and so we need to pass it to a more senior colleague to assist. Escalation between different levels of IT Support is a standard process in modern IT companies. There is...
Update: a 2024 version of this article has been published here. From monitoring to end user remote support, we have a myriad of tools that we use on a daily basis to provide the best possible support to our clients across the globe. While our clients may never see...
I joined Chalkline about six weeks ago now and I thought it would be interesting to document my experience and how I have been welcomed into the Chalkline family. On my first day I must confess I was filled with trepidation. I was excited to be starting a new role but...
As part of our continuous drive for quality and security, Chalkline is proud to have been certified compliant with the ISO 9001:2015 and ISO 27001:2013 standard for the delivery of consultancy, design, installation and support of IT systems. To achieve the...
About four weeks ago, one of our clients who shall remain anonymous called us in a panic. During the night, they had been burgled and four laptops which were key to the running of their business had been stolen. Disaster! What should they do and how quickly could they...
Chat, instant messaging and collaboration in general are a staple part of everyday lives in today’s society. In keeping with that trend, it is important that this also be true of the office environment. Hence Microsoft introducing their latest offering in Office 365 –...